Job Summary
The Manager of IT Support Services is responsible for overseeing the IT support team, focusing on maintaining dependable technological operations and ensuring efficient resolution of incidents in a healthcare setting. This role encompasses the development of support processes, the management of vendor partnerships, and upholding compliance with healthcare regulations, particularly HIPAA.
Responsibilities
- Lead the IT support team to ensure technology operations run smoothly.
- Develop and refine support workflows to improve efficiency.
- Manage relationships with vendors to enhance service delivery.
- Ensure adherence to compliance standards, particularly relating to HIPAA regulations.
- Facilitate effective incident resolution to minimize downtime in healthcare IT systems.
Qualifications
- Bachelor’s degree in IT or a related discipline.
- A minimum of 5 years of experience in IT support roles.
- At least 3 years of experience in an IT management position.
- Demonstrated expertise in the healthcare sector.
- Thorough understanding of HIPAA compliance and regulations.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
