Town of New Hartford, New York, 13413
Job description
The Member Experience Manager is tasked with crafting and implementing strategies that guarantee a uniform and exceptional service experience for all members. This role involves spearheading projects aimed at improving the member journey, mentoring team members in delivering service excellence, and partnering with various departments to synchronize service objectives with the overall goals of the organization. Applicants should hold a Bachelor’s degree in Business or have similar relevant experience, in addition to a minimum of 5 years in credit union or financial management. Strong communication, leadership, and organizational abilities are essential for successfully handling member relations and overseeing operational workflows.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
