Job Summary
This position involves assisting clients in exploring their available choices by employing a consultative method while achieving specific performance objectives. The role also entails facilitating smooth transitions among internal teams and ensuring regular communication for an enhanced client experience.
Responsibilities
- Guide clients through various available options with a consultative approach.
- Meet individual performance key performance indicators (KPIs).
- Coordinate transitions between different internal teams.
- Maintain consistent follow-up to provide a seamless experience for clients.
Qualifications
- Minimum of 2 years of experience that involves high-quality customer interaction, preferably in hospitality, retail, or sales sectors.
- Proven success in achieving performance targets.
- Excellent active listening abilities and communication skills.
Serenity Mental Health Centers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
