Job Summary
The Member Services Representative plays a crucial role in providing exceptional support and service to members. This position involves interacting with members, addressing their inquiries, and ensuring a positive experience through effective communication and problem-solving skills.
Responsibilities
- Respond to member inquiries via phone, email, or in person in a timely and professional manner.
- Assist members with account issues, billing questions, and service-related concerns.
- Process new memberships, cancellations, and renewals efficiently.
- Educate members on services, benefits, and features available to them.
- Document and track member interactions and feedback to enhance service delivery.
- Collaborate with other departments to resolve complex issues and improve member satisfaction.
- Maintain up-to-date knowledge of policies and procedures to accurately inform and assist members.
Qualifications
- High school diploma or equivalent is required; advanced education is a plus.
- Proven experience in a customer service or member services role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment while maintaining a positive attitude.
- Familiarity with CRM software and standard office applications.
- Team-oriented mindset with a passion for helping others.
Hunter Recruiting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
