Job Summary
The technician supports the stockroom repair service level agreement by completing break-fix work on laptop and desktop devices. The role also helps maintain an efficient repair process through timely ticket management, accurate records, and adherence to asset management procedures. The technician must be able to carry out repairs independently.
Responsibilities
- Manage the stockroom repair service level agreement and perform break-fix repairs on laptops and desktop computers.
- Monitor and manage ticket queues, documenting repair work and related updates accurately.
- Follow established asset management protocols when handling equipment.
- Complete laptop and desktop repairs independently.
Qualifications
- At least 3 years of relevant work experience.
- Proficiency with ServiceNow ticketing systems.
- Ability to independently diagnose and repair laptop and desktop devices.
- Must be able to pass a background check and drug screening.
Insight provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
