Job Summary
The Patient Access Associate plays a vital role in ensuring a smooth patient experience by handling patient registration, verifying insurance details, and offering financial guidance, all while committing to high service quality standards. This position is integral to the administrative process, involving tasks such as scheduling appointments, maintaining documentation, and supporting patients with kiosks and inquiries.
Responsibilities
- Facilitate patient registration and ensure accuracy in the process.
- Conduct insurance verification to confirm coverage and benefits.
- Deliver financial counseling to assist patients in understanding their options.
- Manage administrative tasks, including scheduling and documentation.
- Assist patients with the use of kiosks and respond to inquiries.
Qualifications
- High School Diploma or GED is required.
- Preferred: At least one year of experience in customer service or within a healthcare environment.
Inova Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
