Job Summary
Leads patient access activities to support efficient service, regulatory compliance, and a positive experience for patients. Oversees key steps in the revenue cycle, from registration and appointment scheduling to insurance verification and billing issue resolution, while guiding staff and improving operational results.
Responsibilities
- Direct patient access operations, including registration, scheduling, insurance verification, patient flow, and resolution of billing concerns.
- Promote compliance with applicable requirements and maintain a welcoming, patient-focused service experience.
- Supervise, train, and support staff; coordinate team schedules and establish operational procedures.
- Review audits and performance reports to identify opportunities to strengthen service quality, productivity, and revenue cycle outcomes.
Qualifications
- High school diploma or equivalent required.
- Associate degree in business, finance, health information management, or a related discipline preferred.
- At least two years of customer service or healthcare-related experience required.
- No license or certification required.
UnityPoint Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
