Job Summary
The Patient Advocate Specialist serves as a liaison between the organization and patients as well as their families, handling inquiries, resolving issues, and collaborating with clinical and billing departments. The role is focused on ensuring compliance with regulations, fostering patient education, and equipping staff with the necessary training regarding guest services and complaint management.
Responsibilities
- Act as a representative of the organization to patients and their families.
- Address and resolve patient concerns and complaints.
- Coordinate effectively with clinical and billing teams to ensure patient satisfaction.
- Ensure adherence to regulatory standards.
- Support initiatives for patient education.
- Provide training to staff on handling guest services and complaints.
Qualifications
- A high school diploma or equivalent is required.
- Minimum of one year of experience in customer service is essential.
- Basic Life Support (BLS) certification is mandatory.
UnityPoint Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
