Job Summary
The Patient Arrival Specialist is the key liaison for patients, tasked with creating a friendly atmosphere and facilitating a smooth check-in procedure. This role is essential in overseeing patient registration, maintaining accurate records, and implementing service recovery strategies to resolve any patient issues effectively.
Responsibilities
- Act as the first point of contact for patients, ensuring a warm welcome.
- Manage the process of patient registration and record updates.
- Implement service recovery tactics to address and resolve patient concerns.
- Maintain an efficient and organized check-in workflow.
Qualifications
- Must have a high school diploma or GED.
- Applicants must be at least 18 years old.
- Strong communication skills are essential.
- Basic digital literacy is required.
- Ability to thrive in a fast-paced, collaborative work environment.
Emory Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
