Job Summary
This role is pivotal in providing exceptional service to patients, visitors, and staff by managing front desk operations. Key duties include supporting patients during their check-in and registration processes while ensuring accurate updates to demographic and insurance information. The position also involves scheduling appointments, collecting copayments, and answering any related inquiries.
Responsibilities
- Welcome patients, visitors, and employees with a warm and professional demeanor.
- Assist patients through the check-in and registration process efficiently.
- Update and maintain accurate demographic and insurance records.
- Schedule appointments and collect required copayments.
- Tackle any questions or concerns patients might have, ensuring service recovery as needed.
- Coordinate with internal teams to ensure smooth operations.
- Keep waiting and work areas tidy and organized.
Qualifications
- A high school diploma, GED, or equivalent educational background.
- Must be at least 18 years of age and authorized to work in the United States.
- Strong command of English communication and interpersonal skills.
- Basic digital literacy and proficiency in learning new software.
- Attention to detail and reliability are essential qualities for the role.
Emory Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
