Job Summary
The Patient Care Receptionist serves as a vital first point of contact for patients and visitors, ensuring a welcoming and efficient experience in the healthcare setting. This role involves managing patient interactions, coordinating appointments, and handling administrative tasks to support the overall operations of the facility.
Responsibilities
- Greet and welcome patients and visitors in a friendly and professional manner.
- Manage appointment scheduling and confirm upcoming visits.
- Handle patient check-ins and check-outs efficiently.
- Maintain accurate patient records and facilitate necessary document processing.
- Answer telephone inquiries and relay relevant information promptly.
- Assist in coordinating communication between patients and healthcare providers.
- Ensure the reception area is organized and presents a positive environment.
- Address any patient concerns or questions with empathy and professionalism.
- Support the administrative team with various clerical tasks as needed.
Qualifications
- High school diploma or equivalent; further education in healthcare administration is a plus.
- Proficient in office software and familiarity with healthcare management systems.
- Strong communication and interpersonal skills to interact with diverse patient populations.
- Ability to multitask and work efficiently in a fast-paced environment.
- Attention to detail and a commitment to maintaining patient confidentiality.
- Prior experience in a healthcare setting is advantageous.
UW Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
