Job Summary
The Patient Liaison plays a vital role in coordinating clinic schedules and managing patient care, ensuring that practice resources are utilized efficiently. Acting as the main contact for patients, they offer guidance and assist in resolving issues related to billing and scheduling.
Responsibilities
- Administer and manage clinic schedules to optimize operational efficiency.
- Coordinate patient care activities, ensuring a smooth process for patients.
- Serve as the primary contact point for patients, addressing inquiries and concerns.
- Educate patients on various processes, enhancing their experience and understanding.
- Facilitate the resolution of billing or scheduling issues to improve patient satisfaction.
Qualifications
- High school diploma or equivalent (GED) is required.
- A minimum of two years of experience in a healthcare setting is necessary.
- Strong customer service skills are essential for effective patient interactions.
- A bachelor’s degree is preferred, as well as experience with electronic medical records.
Northwestern Memorial Healthcare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
