Job Summary
The Patient Outreach Manager plays a vital role in leading the daily activities of the patient engagement team. This position involves supervising productivity levels and resolving any inquiries raised by patients or clients. The manager will also focus on onboarding, training new team members, and managing team workloads to achieve outstanding performance and elevate client satisfaction.
Responsibilities
- Oversee the daily functions of the patient engagement team.
- Monitor and evaluate productivity within the team.
- Address and resolve patient or client concerns effectively.
- Facilitate onboarding and training initiatives for team members.
- Coordinate and manage team workloads to optimize performance.
Qualifications
- Possession of a Bachelor’s degree.
- A minimum of 5 years of experience in customer service or patient care.
- At least 3 years of leadership experience in a call center environment.
- Experience in the healthcare sector is essential.
- Proficient in Microsoft Office and Salesforce applications.
Greater Good Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
