Job Summary
The Patient Relations Representative acts as a key connection among patients, their families, and hospital employees. The role focuses on addressing concerns and grievances, advocating for patients, and helping strengthen the overall care experience. By recording investigation outcomes and working closely with hospital leadership, the representative contributes to effective service recovery and ongoing performance improvement.
Responsibilities
- Serve as a liaison for patients and families communicating with hospital staff.
- Respond to and help resolve patient complaints and grievances.
- Carry out patient advocacy activities and document findings.
- Collaborate with leadership on service recovery and performance improvement efforts.
Qualifications
- Bachelor’s degree.
- One to three years of relevant experience.
- Strong communication, problem-solving, and customer service abilities.
- Knowledge of HIPAA requirements and regulations concerning patient rights.
Premier Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
