Job Summary
The Patient Registration Representative plays a crucial role in creating a welcoming environment for patients by overseeing check-in procedures and ensuring the accurate collection of demographic and insurance information. This position is essential in facilitating effective scheduling, managing point-of-service payments, and offering interpretation assistance to enhance the overall patient experience.
Responsibilities
- Greet patients upon arrival and assist with the check-in process.
- Accurately gather demographic and insurance details from patients.
- Coordinate scheduling of appointments to optimize the workflow.
- Handle payments at the point of service efficiently.
- Provide interpretation support to assist patients effectively.
Qualifications
- High school diploma or equivalent is required.
- A minimum of one year of experience in customer service is essential.
- Proficiency in both written and spoken English and Spanish is mandatory.
WakeMed Health & Hospitals provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
