Job Summary
The Patient Relations Representative supports positive patient experiences by addressing complaints and grievances, helping resolve concerns among patients, families, and staff, and connecting individuals with appropriate resources. The representative also identifies opportunities to strengthen patient satisfaction through practical recommendations.
Responsibilities
- Receive and process patient complaints and grievances.
- Intervene directly to help resolve conflicts involving staff, patients, and their families.
- Serve as a resource for referrals and guide patients or families to relevant services.
- Recommend improvements that may enhance patient satisfaction.
Qualifications
- High school diploma or GED.
- At least two years of experience in advocacy, public relations, customer service, or a medical setting.
- Proficiency with Microsoft Office applications.
- Typing speed of at least 30 words per minute.
Northside Hospital Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
