Job Summary
The Patient Service Rep Lead plays a vital role in overseeing patient registration, appointment scheduling, and financial evaluation functions within a healthcare facility. This position is essential for coordinating patient care effectively, managing data related to patient populations, and engaging in quality enhancement initiatives.
Responsibilities
- Supervise the staff involved in patient registration and scheduling processes.
- Oversee financial analysis activities within the clinical environment.
- Coordinate overall patient care operations.
- Manage and maintain practice population data.
- Participate actively in quality improvement efforts.
Qualifications
- A high school diploma is required.
- At least five years of experience in a physician’s office or billing setting is necessary.
- Strong knowledge of medical terminology and experience with insurance verification are essential.
- Proficiency in computer applications, including Excel, is required.
Erlanger Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
