Job Summary
The Patient Service Representative oversees the front desk operations, which includes welcoming patients, coordinating appointment schedules, and managing patient registration processes. This role also involves processing payments, confirming insurance details, and ensuring the accuracy of medical records.
Responsibilities
- Greet patients upon arrival and provide assistance with the check-in process.
- Schedule appointments and manage the calendar for health care providers.
- Handle patient registration, ensuring all information is accurately collected.
- Collect payments and manage financial transactions effectively.
- Verify insurance coverage and co-payments through appropriate channels.
- Maintain precise and up-to-date medical records.
Qualifications
- A high school diploma or an equivalent qualification is required.
- 1 to 3 years of experience in customer service is necessary.
- Previous experience in a medical office, especially in urology, is preferred.
- Familiarity with medical coding is advantageous.
Solaris Health (UroPartners and Urologic Specialists of Northwest Indiana ) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
