Job description
Job Summary
The Patient Service Representative I plays a key role in ensuring an outstanding patient experience by providing a range of administrative support and customer service functions. This position is essential for managing patient interactions effectively, addressing inquiries, and assisting with various administrative tasks to promote a seamless healthcare experience.
Responsibilities
- Manage incoming calls and respond to patient questions with accuracy and professionalism.
- Schedule appointments and coordinate patient information in the system.
- Process insurance information and verify patient coverage.
- Assist patients with the completion of necessary forms and documentation.
- Work collaboratively with clinical staff to facilitate patient care and maintain a positive service environment.
Qualifications
- High school diploma or equivalent is required; further education in healthcare or related field is a plus.
- Previous experience in customer service, preferably in a healthcare setting, is desirable.
- Strong communication skills with the ability to interact with diverse populations.
- Proficient in using computer systems and handling electronic records.
- Detail-oriented and capable of multitasking in a fast-paced environment.
Location
City, State Zip
Work Arrangement
On-site
Solaris Health Holdings LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
