Job description
Job Summary
The Patient Service Representative II serves as a vital link between patients and healthcare providers, engaging with patients to facilitate a seamless experience throughout their care journey. This role involves managing appointment schedules, addressing patient inquiries, and coordinating communications to enhance overall patient satisfaction.
Responsibilities
- Assist patients with appointment scheduling, modifications, and cancellations.
- Respond to patient questions and concerns, providing information about services and policies.
- Manage patient records and ensure accurate documentation in the system.
- Collaborate with healthcare team members to improve service delivery.
- Handle billing inquiries and assist patients in understanding their charges.
- Support the implementation of best practices for patient engagement and satisfaction.
Qualifications
- High school diploma or equivalent; additional education or certification in healthcare administration is a plus.
- Experience in a healthcare environment, particularly in patient services or front desk operations.
- Excellent communication and interpersonal skills, with a focus on customer service.
- Proficiency in using healthcare management software and general office tools.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
Location
City, State Zip
Work Arrangement
On-site
Solaris Health Holdings LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
