Job Summary
The Patient Service Representative helps ensure patients receive a welcoming and efficient front-office experience. This role greets patients, confirms insurance eligibility, collects payments, responds to incoming calls, and coordinates day-to-day office needs while assisting colleagues as needed.
Responsibilities
- Welcome patients and help maintain a friendly, professional environment.
- Verify patient insurance eligibility and collect payments.
- Answer incoming calls and direct or respond to inquiries appropriately.
- Coordinate office logistics, including maintaining package logs and scheduling conference rooms.
- Provide support to other team members to help daily operations run smoothly.
Qualifications
- High school diploma or equivalent.
- At least five years of experience working in a medical office.
- Proficiency with Microsoft Office applications.
- Strong communication skills and a professional, welcoming manner.
- Ability to manage responsibilities effectively in a fast-paced setting.
Regal Medical Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
