Job Summary
The Patient Service Representative supports daily operations in the Radiology department by coordinating key front-desk services. This role guides patients through registration, appointment scheduling, check-in and check-out, while helping ensure insurance details and payments are handled accurately. The representative also responds to billing questions and provides a welcoming, customer-focused experience.
Responsibilities
- Register patients and schedule appointments for Radiology services.
- Manage patient check-in and check-out processes.
- Verify insurance information and collect payments at the point of service.
- Address patient billing inquiries and provide related assistance.
- Use computer applications to support registration and other service activities.
Qualifications
- Strong computer skills and proficiency with common applications.
- Good mathematical ability to support payment and related transactions.
- Excellent customer service and communication skills.
- One year of experience in a healthcare or medical office setting is preferred.
- Knowledge of medical terminology and insurance billing is preferred.
Scripps Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
