Job Summary
The Patient Service Specialist plays a crucial role in front-office operations by offering direct support to patients. This includes welcoming patients, coordinating appointment schedules, and executing registration duties. The specialist functions as a key link between patients and clinical personnel, ensuring the integrity of insurance verifications and the upkeep of patient records.
Responsibilities
- Greet patients warmly and assist them with their needs.
- Manage and schedule patient appointments efficiently.
- Oversee registration processes and maintain accurate patient records.
- Verify insurance details systematically.
- Serve as an intermediary between patients and medical staff to facilitate communication.
Qualifications
- A high school diploma or GED is mandatory.
- Completion of training from a Medical Office Assistant program is advantageous.
- Minimum of one year of experience in a customer service role is preferred.
- Proficiency in using computer applications is essential.
Guthrie provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
