Job Summary
The Patient Services Advocate supports a welcoming and efficient clinic experience, serving as a key point of contact for patients from arrival through registration. The role also contributes to smooth daily operations by coordinating patient flow, gathering feedback, and completing billing and payment reconciliation tasks accurately.
Responsibilities
- Welcome patients and assist with front-end service needs.
- Complete patient registration and verify insurance information.
- Monitor and coordinate patient queues to support timely clinic flow.
- Collect patient feedback and share it as appropriate.
- Process billing activities and reconcile deposits with accuracy.
Qualifications
- High school diploma or equivalent.
- Excellent communication skills.
- At least two years of experience in a medical front office or customer service environment is preferred.
FastMed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
