Job Summary
The Patient Services Representative is integral in facilitating seamless patient operations within the front office, specifically by overseeing check-in and check-out activities, updating patient information, and confirming insurance coverage. This role also involves managing financial collections and ensuring minimal wait times while fostering clear communication with clinical personnel.
Responsibilities
- Manage patient check-in and check-out processes to ensure efficient flow.
- Update and maintain accurate patient demographic information.
- Verify insurance details to ensure coverage is current.
- Handle financial collections associated with patient visits.
- Monitor and manage patient wait times to optimize service delivery.
- Communicate effectively with clinical staff to coordinate patient care.
Qualifications
- A high school diploma or GED is required.
- Minimum of two years’ experience in a healthcare or physician’s office setting.
- Proficiency in basic computer applications necessary for the role.
- Ability to perform effectively in a fast-paced environment.
- Bilingual skills in English and Spanish are preferred.
People's Community Clinic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
