Job Summary
The Pre-Registration Representative plays a vital role in ensuring accurate gathering and validation of patient demographic and insurance data before they receive services. This position is also tasked with engaging in discussions regarding benefits, collecting patient financial responsibilities, and delivering high-quality customer service to both patients and providers.
Responsibilities
- Accurately collect and verify patient demographic information and insurance details.
- Facilitate discussions to clarify patient benefits.
- Gather patient liabilities and ensure proper documentation.
- Provide exceptional customer service to enhance patient and provider experience.
Qualifications
- High School Diploma or GED is required.
- Minimum of 6 months of relevant experience in an office, customer service, or call center setting.
- Proficient in using Windows PC applications.
- Ability to work onsite during standard business hours.
UnitedHealth Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
