Job Summary
The primary objective of this role is to execute precise specimen collection and processing, along with the registration of patients and verification of orders, all while delivering exemplary service to patients and clients. This position also involves supervising daily operations at the site, guiding and mentoring staff, addressing intricate collection and workflow challenges, and ensuring adherence to safety standards, compliance, and the upkeep of supplies and site documentation.
Responsibilities
- Perform accurate specimen collection and processing, ensuring the integrity of samples.
- Register patients and verify orders to maintain efficient workflow.
- Lead the daily operational activities of the site.
- Support and coach staff to enhance performance and service quality.
- Resolve any complex collection and workflow issues that arise.
- Maintain safety protocols, ensure compliance, and manage the inventory of supplies.
- Keep accurate site records to support operational efficiency.
Qualifications
- Minimum of three years’ experience in phlebotomy.
- High school diploma or an equivalent educational background.
- In-depth knowledge of advanced collection techniques, specifically for pediatric and geriatric patients.
- Preferred experience in customer service and prior leadership roles at the site or shift level.
- Phlebotomy certification is mandatory in the states of California, Nevada, Washington, and Louisiana.
Quest Diagnostics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
