**Product Adoption Expert**
The Product Adoption Expert will be instrumental in enhancing product uptake for Zoom Contact Center by acting as a bridge among the Product, Marketing, and Customer Success teams. This role involves creating and implementing scalable adoption materials such as playbooks, configuration manuals, and educational webinars aimed at optimizing business value for our clients. Ideal candidates should possess practical experience with contact center or unified communications platforms, showcasing expertise in routing design, omnichannel queuing systems, and workforce management. Excellent communication skills are essential for guiding stakeholders on migration strategies and operational processes within a CCaaS framework.
Zoom provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
