Job Summary
The Project Manager plays a crucial role in delivering both strategic and operational oversight for high-traffic federal contact center initiatives. This includes ensuring that all contractual obligations are fulfilled and performance targets are achieved. Additionally, this position acts as the chief liaison for government stakeholders and is responsible for managing everyday operations, staffing needs, technology systems, and budget considerations.
Responsibilities
- Provide leadership and direction for federal contact center programs.
- Ensure compliance with contractual requirements and maintain performance metrics.
- Act as the main contact for government stakeholders.
- Oversee daily operations, including staffing and resource management.
- Manage technology implementations to support contact center functions.
- Handle budget management and financial oversight for the programs.
Qualifications
- Bachelor’s degree required.
- Current project management certification is a must.
- 6-8 years of relevant experience in the field.
- Demonstrated ability in overseeing federal programs and large-scale contact center operations.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
