Ashburn, Virginia, 20147
Job description
**Quality Manager**
The Quality Manager is accountable for managing quality assurance, enhancing service delivery, analyzing trends, and ensuring compliance with service level agreements across operational functions. This role includes the development of quality benchmarks, executing audits, and directing root-cause analysis efforts to guarantee compliance with processes. Applicants should possess a bachelor’s degree in Information Technology, Business, or a related field. Furthermore, a minimum of five years of experience in quality management supporting IT operations and navigating ServiceNow platforms is essential.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
