**Quality Manager**
The Quality Manager is accountable for managing quality assurance, enhancing service delivery, analyzing trends, and ensuring compliance with service level agreements across operational functions. This role includes the development of quality benchmarks, executing audits, and directing root-cause analysis efforts to guarantee compliance with processes. Applicants should possess a bachelor’s degree in Information Technology, Business, or a related field. Furthermore, a minimum of five years of experience in quality management supporting IT operations and navigating ServiceNow platforms is essential.
Strategic Operational Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
