Job Summary
The specialist is responsible for overseeing student records, updating biographical information, and resolving duplicate accounts in the Student Information System. Additionally, they act as the main contact for student questions, delivering administrative assistance and top-notch customer service.
Responsibilities
- Manage and maintain student records accurately.
- Process changes related to biographical data.
- Reconcile duplicate accounts within the Student Information System.
- Serve as the primary contact for inquiries from students.
- Provide exceptional administrative support and customer service.
Qualifications
- Minimum of three years of experience in an office or customer service setting.
- Proficiency in Microsoft Office applications.
- Experience with Banner SIS and Salesforce CRM is an advantage.
Harvard University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
