Job Summary
The role involves overseeing designated service areas to guarantee that IT hardware and software support requests are resolved in accordance with established service level agreements. It is essential to keep precise inventory records while delivering outstanding customer service during repair operations in both retail and office settings.
Responsibilities
- Ensure timely completion of IT support requests in accordance with service level agreements.
- Maintain accurate inventory management records.
- Provide exceptional customer service while conducting repairs.
- Perform repairs in both retail and office environments.
Qualifications
- High school diploma or equivalent is required.
- Technical degrees or industry certifications such as A+ or Net+ are highly preferred.
- At least one year of experience in break-fix or network repair is necessary.
- A clean driving record is required.
Pomeroy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
