Job Summary
The Retail Lending Collector is responsible for overseeing overdue installment loan accounts by engaging with customers to establish payment arrangements and offer financial guidance. This role includes the preparation of charge-off documentation and ensuring that all collection activities adhere to banking regulations and industry norms.
Responsibilities
- Contact customers to negotiate payment plans for delinquent accounts.
- Provide financial counseling to assist customers in managing their debts.
- Compile and organize charge-off files accurately.
- Ensure compliance with all relevant banking policies and industry standards during collection efforts.
Qualifications
- A high school diploma or equivalent is required.
- At least one year of experience in customer service within a business environment.
- Proficiency in computer applications, particularly Microsoft Excel.
- Excellent communication skills are essential.
First Financial Bank NA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
