Job Summary
The role entails leading and inspiring a team of associates to provide outstanding white-glove service, ensuring that performance targets are consistently achieved. Additionally, the position involves managing escalations from VIP customers and overseeing key administrative functions such as payroll and attendance management.
Responsibilities
- Lead and motivate a team of associates to achieve exceptional service standards.
- Oversee the handling of VIP customer escalations effectively.
- Manage administrative tasks including payroll and attendance records.
- Set and maintain performance goals for team members.
Qualifications
- Possession of an associate degree, technical school diploma, or relevant work experience.
- Exceptional leadership and communication abilities.
- Strong time management skills.
- A commitment to providing a service-first approach in all dealings.
Percepta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
