Job Summary
The Technical Customer Manager oversees the creation, execution, and continuous improvement of customer experience programs that deliver measurable business outcomes and help customers realize value. Serving as a key technology advisor, this role manages a portfolio of accounts and partners with internal teams to support platform adoption, customer success, and account growth.
Responsibilities
- Design and deliver customer experience programs aligned with business goals and value realization.
- Continuously assess and optimize programs to strengthen customer outcomes and impact.
- Act as a primary technology advisor for customers across an assigned account portfolio.
- Coordinate with cross-functional partners to encourage platform adoption and support account growth.
Qualifications
- At least 3 years of experience working with large, complex organizations to deliver customer-facing programs.
- Bachelor’s degree in a science, technology, engineering, business, or related field.
- Strong technical aptitude and consulting capabilities.
Qualtrics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
