Job Summary
The Technical Customer Manager leads the creation, delivery, and continual improvement of customer experience programs that produce measurable business results. Serving as a trusted technology advisor, this role manages a portfolio of accounts, helping customers adopt the platform, realize its value, and identify opportunities for account growth.
Responsibilities
- Design and deliver customer experience programs aligned with business impact.
- Manage a portfolio of customer accounts and support effective platform adoption.
- Guide customers toward value realization and account growth.
- Act as a trusted advisor on technology and enterprise software.
- Build relationships with senior stakeholders and influence decisions.
- Apply consulting skills to manage complex, customer-facing programs.
- Optimize customer programs on an ongoing basis.
Qualifications
- At least 3 years of experience managing complex, customer-facing programs.
- Strong technical aptitude, particularly with enterprise software.
- Excellent consulting skills and the ability to influence senior stakeholders.
- Bachelor’s degree in a relevant field.
