Job Summary
The Technical Customer Manager guides customer experience programs from initial design through delivery and continued improvement, with a focus on measurable business outcomes. Serving as a trusted technology advisor, this role oversees software implementations and helps customers make effective use of their platforms to support retention and growth.
Responsibilities
- Design, deliver, and support customer experience programs that contribute to measurable business impact.
- Advise customers on technology and manage software implementations.
- Improve platform usage to strengthen customer retention and support growth.
- Lead customer-facing programs in large, complex organizations.
Qualifications
- At least 3 years of experience working with large, complex organizations on customer-facing programs.
- Bachelor’s degree in a science, technology, engineering, or business-related discipline.
- Strong consulting and project management skills.
Qualtrics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
