Job Summary
The Senior End User Support Specialist plays a crucial role in addressing complex technical challenges. This position focuses on delivering expert troubleshooting for hardware, software, and virtual environments. The Specialist is a key resource in providing escalated support and ensuring technical issues are resolved effectively.
Responsibilities
- Serve as the escalation point for intricate technical problems.
- Provide advanced troubleshooting for hardware and software discrepancies.
- Assist with technical issues in virtual environments.
- Document solutions to technical issues and maintain updated knowledgebase articles.
- Ensure the security and proper configuration of the systems assigned.
Qualifications
- Minimum of 3 years of relevant professional experience in technical support.
- Associate degree or an equivalent mix of education and experience.
- Must be a U.S. citizen and eligible for obtaining a U.S. Department of Energy security clearance.
Edgewater Federal Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
