Novi, Michigan, 48375
Job description
Job Summary
The Senior Supervisor, Account is responsible for overseeing account management functions, ensuring effective client relationship maintenance, and facilitating communication between stakeholders. This role involves leading a team to provide exceptional service and meet client needs while meeting organizational goals.
Responsibilities
- Manage client accounts and maintain strong relationships to foster client retention.
- Lead and mentor a team, providing guidance and support to optimize performance.
- Coordinate with internal departments to ensure service delivery aligns with client expectations.
- Develop strategies to enhance client satisfaction and drive account growth.
- Analyze account performance and prepare reports to identify areas for improvement.
Qualifications
- Proven experience in account management or a related field, ideally in a supervisory role.
- Strong leadership skills with a track record of team management.
- Excellent communication and interpersonal skills for effective client interactions.
- Ability to analyze data and utilize insights to drive decision-making.
- Detail-oriented with strong organizational skills to manage multiple accounts effectively.
Location
City, State Zip
Work Arrangement
On-site
Yanfeng provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
