**Service Desk Manager**
The Service Desk Manager is responsible for leading and overseeing the service desk team while ensuring quality standards are met in daily operations. This role encompasses project management of intricate IT contracts, along with managing staff and guaranteeing that service delivery aligns with production timelines. Applicants must possess at least a bachelor’s degree in a relevant discipline and have a minimum of five years of proven leadership experience. An ITIL certification is essential, and candidates must be able to secure and uphold a Public Trust clearance.
Strategic Operational Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
