Chicago, Illinois, 60605
Job description
**Job Title: Service Desk Analyst**
The Service Desk Analyst is tasked with delivering exceptional technical assistance to users through phone and email channels, addressing hardware and software issues. This role includes the documentation of incidents within the IT Service Management System and the escalation of intricate problems to Level II and III support teams. Applicants are expected to have a bachelor’s degree or equivalent experience, complemented by a minimum of two years in direct user support. A solid understanding of Windows 10, mobile device support, and Microsoft Office applications is essential.
STEMHUNTER is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. We comply with all applicable equal employment opportunity and affirmative action regulations.
