Frederick, Maryland, 21702
Job Summary
The Service Manager is responsible for the effective management of daily operations within the service department, ensuring that equipment repairs are conducted safely and efficiently. This position requires oversight of personnel, performance management, and maintaining superior customer satisfaction alongside service quality standards.
Responsibilities
- Supervise and guide technicians to foster a productive work environment.
- Manage and optimize workflow processes within the service department.
- Ensure adherence to high standards in customer service and repair quality.
- Monitor departmental performance and implement necessary improvements.
Qualifications
- A minimum of three years of experience in a technical service setting, specifically involving heavy or construction equipment.
- Demonstrated leadership capabilities and strong organizational skills.
- Adept at managing operations within the service department.
McGrew Equipment Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
