Job Summary
The Service & Warranty Manager is tasked with supervising the daily functions of the department, which encompasses managing service technicians and staff involved in warranty administration. This role is vital in facilitating efficient repair processes and controlling warranty expenditures while acting as the main point of escalation for issues raised by customers and dealers.
Responsibilities
- Oversee the daily operations of the service and warranty department.
- Manage a team of service technicians and warranty administration personnel.
- Ensure repair processes are efficient and meet company standards.
- Control and optimize warranty-related costs.
- Act as the primary escalation point for customer and dealer issues.
Qualifications
- At least five years of relevant experience in service or warranty management.
- Proven leadership abilities and experience in managing teams.
- Strong organizational skills to handle departmental performance.
- Excellent communication skills for effective interaction with team members and stakeholders.
- Ability to solve problems effectively to enhance product reliability.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
