Job Summary
The Site Manager is responsible for managing the daily operations of the contact center, focusing on effective personnel management, the upkeep of facilities, and ensuring all necessary equipment is operational. This role is crucial for maintaining high service delivery standards while collaborating with different departments to enhance both operational efficiency and safety protocols.
Responsibilities
- Supervise daily contact center operations, ensuring all activities run smoothly.
- Manage personnel effectively, including hiring, training, and performance assessments.
- Oversee maintenance of the facility and readiness of equipment for use.
- Ensure delivery of services meets established standards.
- Coordinate with various departments to uphold operational and safety efficiencies.
Qualifications
- Minimum of 3 years of experience in site management or a closely related area.
- Demonstrated strong leadership capabilities with adept problem-solving skills.
- Bachelor’s degree in business, communications, or project management is mandatory.
- Proficiency in Microsoft Office applications is required.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
