You will lead the operationalization of community support channels and manage technical configurations to transform social data into actionable intelligence. Additionally, you will drive the adoption of AI tools and coordinate vendor teams to mitigate reputational risks and resolve developer issues. Candidates must have a bachelor’s degree and at least 7 years of experience in operations, Trust & Safety, or related fields. You are also required to have 3 years of experience in social media monitoring, incident management, and overseeing vendor-led operational workflows.
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