Job Summary
The Strategic Customer Relations Manager is responsible for steering the customer relations team to guarantee a proactive and uniform experience for key OEM clients. This position serves as a primary intermediary between customers and various internal divisions, including Sales, Operations, and Engineering, ensuring that customer needs are aligned with the organization’s capabilities.
Responsibilities
- Lead the customer relations team to foster strong relationships with strategic OEM customers.
- Act as a vital liaison between customers and internal departments to ensure alignment of business capabilities with customer requirements.
- Promote a consistent and proactive customer experience.
Qualifications
- Bachelor’s degree in a relevant field.
- A minimum of 5 years of experience in customer relations, supply chain, or account management.
- At least 2 years of experience in direct people management.
- Proficient in ERP systems, specifically SAP.
ebm-papst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
