Job Summary
The Patient Relations Supervisor leads patient relations staff in addressing complaints and grievances, helping ensure concerns are resolved in accordance with hospital policies and applicable regulatory requirements. Working with clinical teams, the supervisor represents the patient perspective and advances initiatives to improve the quality of care and service.
Responsibilities
- Oversee patient relations staff as they respond to and resolve patient complaints and grievances.
- Support compliance with hospital policies and regulatory standards throughout the resolution process.
- Partner with clinical teams to communicate and represent patients’ needs and perspectives.
- Lead quality improvement initiatives focused on enhancing the patient experience and service.
Qualifications
- Meet one of the following education and experience combinations: high school diploma or GED with at least 5 years of customer service experience; associate degree with at least 4 years; or bachelor’s degree with at least 2 years.
- Healthcare experience is preferred.
- Strong communication and organizational skills are required.
UPMC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
