Job Summary
The Technical Field Specialist plays a pivotal role in delivering on-site product education, installation assistance, and technical support to pool dealers within the Florida region. This position is also tasked with managing warranty claims, contributing to sales goals, and acting as the primary technical authority on company offerings.
Responsibilities
- Provide comprehensive in-field training on product use and maintenance.
- Assist with the installation of products to ensure proper setup and functionality.
- Offer troubleshooting support to address any technical issues encountered by dealers.
- Manage and process warranty claims efficiently.
- Support sales objectives through technical expertise and customer engagement.
- Act as the go-to technical resource for the company’s products.
Qualifications
- Associate degree with a relevant technical certification.
- Minimum of five years of pertinent technical experience.
- Strong capabilities in project management and problem-solving.
- Proficient computer skills for record-keeping and troubleshooting.
- Willingness to travel approximately 80% of the time.
Latham, The Pool Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
