Job Summary
The Technical Service Manager is responsible for overseeing service operations throughout North America. This role focuses on directing technical supervisors and support personnel to guarantee effective installations, maintenance, and customer assistance. The manager will tackle customer escalations, enhance service workflows, and work closely with various internal departments to ensure adherence to performance and safety benchmarks.
Responsibilities
- Guide and manage technical supervisors and support teams for optimal service operations.
- Ensure efficient installations and maintenance of systems provided to customers.
- Address and resolve customer escalations effectively and promptly.
- Optimize service processes and workflows to improve overall efficiency.
- Collaborate with internal departments to achieve performance and safety standards.
Qualifications
- Minimum of five years of experience in field service or technical operations, specifically in industrial automation or robotics.
- At least two years of experience in a leadership role within the relevant industry.
- A technical degree or equivalent practical experience is essential.
- Strong knowledge of mechanical and electrical systems is required.
- Proficient in using service management software.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
