Job Summary
The Technology Manager plays a pivotal role in providing both strategic and technical direction for the development, deployment, and maintenance of technology solutions within the contact center. Their primary focus is to oversee the technology landscape, emphasized on CRM systems, IVR, and various digital channels, ensuring that they operate efficiently to enhance customer satisfaction.
Responsibilities
- Lead the design and implementation of contact center technology solutions.
- Manage and optimize the technology ecosystem, focusing on CRM, IVR, and digital communication channels.
- Ensure that technology systems provide exceptional performance and support a positive customer experience.
Qualifications
- Bachelor’s degree in a relevant field.
- At least 4 years of experience in managing IT projects, particularly with Salesforce implementations in a contact center setting.
- Professional certifications such as Salesforce Certified Administrator or Technical Architect are mandatory.
STEMHUNTER provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
