The Technology Support Specialist I provides entry-level technical support by resolving, prioritizing, and escalating IT service requests for various hardware and software applications. This role also assists in desktop projects, hardware lifecycle management, and the configuration of workstations while maintaining accurate documentation in the service desk system. Candidates must possess an associate degree in Information Technology or a related field, with a bachelor’s degree preferred. The role requires 1-2 years of experience in both Apple OS/iOS and Windows-based operating systems, along with strong customer service and communication skills.
Focus on the Family provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
