Job Summary
The Technology Support Specialist I is responsible for delivering entry-level technical assistance by effectively resolving, prioritizing, and escalating IT service requests concerning various hardware and software systems. This position also plays a role in supporting desktop initiatives, overseeing hardware lifecycle processes, and setting up workstations, all while ensuring precise documentation is maintained within the service desk system.
Responsibilities
- Provide technical support for IT service requests related to hardware and software.
- Assist with desktop projects and hardware lifecycle management.
- Configure and set up workstations for users.
- Maintain accurate records in the service desk system.
Qualifications
- Associate degree in Information Technology or a relevant field; bachelor’s degree is preferred.
- 1-2 years of experience with Apple OS/iOS and Windows operating systems.
- Strong customer service and communication abilities.
Focus on the Family provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
